Delivery
We are currently dispatching orders within 6 working days from the day we receive an order, with many orders being dispatched sooner.
Each week the plants to complete orders are selected from the nursery, packaged and dispatched, with plants usually delivered to you the day after dispatch. Each potted plant will arrive individually wrapped and the greatest of care will be given to ensure they arrive fresh and there is no damage during transportation. Orders aren't sent out on a Friday to reduce the risk of plants still being in transit over the weekend.
Hetty will send you an email once your order has been processed. Plant orders are being dispatched within 6 working days via DPD from the day we receive the order, often sooner. We use a DPD 24 hour service, although this isn't guaranteed. DPD will send you an email and/or SMS messages to let you know how your order is tracking and the expected one hour delivery time slot. Hetty highly recommends downloading the DPD App as you can track your order and update delivery instructions if need be.
Non-plant only orders may be sent via a Royal Mail Tracked 48 service.
Many plants are 'ready now' and available to dispatch in the current dispatch cycle whilst other plants can be 'pre-ordered' to be delivered in a few weeks. Hetty may at her discretion sometimes choose to split an order for no additional charge.
There is a minimum order value of £12 for all orders.
- For orders of £12 to £30 the delivery fee is £7.95 (most mainland UK).
- For orders over £30 to £50 delivery is £5.
- For orders over £50 delivery is FREE (most mainland UK).
- For orders of only seeds, delivery is £3.
Collect from Hetty's Herbs for a 20% Discount
Local collection from Hetty's at PE11 4JH is available on checkout. Please note that collection is not immediate — these orders are processed along with our other orders and may be up to 6 working days.
Delivery to parts of Scotland and the Scottish Highlands and Islands will incur an additional delivery charge which will automatically be added at the checkout. Please note that we are unable to offer delivery to the Isle of Man, the Isle of Wight, Northern Ireland, Scottish Islands, Channel Islands or to any address outside of the UK at the present time.
