1/ About Us...
This website, hettysherbs.co.uk, is owned and operated by Zapzero Limited, referred to as Hetty's Herbs and Plants.

Registered & Postal Address: Tall Trees, Beach Lane, Gosberton Risegate, Spalding, Lincolnshire, PE11 4JH

Registered in England 04805063
E-mail: [email protected]
Telephone: 01775 663790

2/ Our Sales Contract
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order (if not received please check your junk/spam folder).

In the event of the goods no longer being available or being of unacceptable quality at the time of dispatch we will inform you at the earliest possible opportunity and offer you a replacement or a refund.

Images of products on our website are for illustrative purposes only. Your goods may vary to the images shown and will be at differing states of growth dependent on the season. Plants are grown in batches and those sent out earlier may be smaller and those sent later will be larger. In winter and early spring plants can be in a dormant state with little or no new growth.

We have made every effort to display as accurately as possible the colours of our products that appear on our website. However, we cannot guarantee that your monitor's display of a colour will reflect the colour of the actual goods as well as the inevitable natural variations in size, shape and colour between different specimens.

Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith. This contract is covered by English law. Only when we dispatch the goods together with a dispatch note will a binding contract be entered.

By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3/ How to Place an Order
Place your order using our website by selecting your products and adding to your basket. Items you do not require can be removed from your basket at any time prior to checkout.

There is a minimum order value of £12.00 for all orders.

We can deliver to most places in the UK. Delivery to parts of Scotland and the Scottish Highlands and Island will incur an additional delivery charge which will automatically be added at the checkout. Please note that we are unable to offer delivery to the Isle of Man, the Isle of Wight, Northern Ireland, Scottish Islands, Channel Islands or to any address outside of the UK at the present time.

All prices quoted on our website are in GB pounds and include Value Added Tax at the current rate where applicable.

4/ Dispatch & Shipping Process
Hetty aims to dispatch orders within 10 working days from the day of order receipt. Each week the plants to complete orders are selected from the nursery, packed and dispatched daily, with plants usually delivered the next day.

Orders are not sent out on a Friday to reduce the risk of plants still being in transit over the weekend. We use a DPD 24-hour service. DPD will send email and/or SMS messages to let you know how your order is tracking and the expected one-hour delivery time slot.

Smaller plant and non-plant orders may be dispatched using a Royal Mail 24- or 48-hour service.

5/ Delivery
For plant orders, it is important that if someone is not able to take delivery, then delivery instructions are provided to DPD. It is your responsibility to make sure you are in to sign for your parcel if you have not given any instructions for your parcel to be left.

6/ Receipt of Order / Damaged Goods
Please check your goods on delivery. Any goods found to be missing or damaged must be notified to ourselves within 24 hours of delivery. We ask for images to be sent to us of all plants in relation to the issue.

7/ Local Collection of Orders
Orders can be collected from Hetty's packing location at PE11 4JH. This option is available to select on checkout with a 20% discount of plants and seeds. Please note collection is not immediate — these orders are processed along with our other orders and may be up to 6 working days.

Collection is available from 10am to 4pm on Wednesday, Thursday and Friday.

8/ Returns & Concerns
We aim to provide the highest quality plants and products. If you wish to return plants, bare roots, plugs etc please always contact our customer service team to discuss the best course of action.

9/ Refunds
Hetty's is not able to process replacements / refunds for plants when images and additional information have been requested and not provided.

We will refund all monies paid to us including any delivery cost if we are refunding due to quality. If you are returning due to no longer requiring the item then we will not refund the original delivery costs.

10/ Privacy, Security and Cookies
We take the security of our customers and website very seriously. Zapzero Ltd complies with the United Kingdom's Data Protection Act 1998.

We will only collect information about you that you have specifically and knowingly provided, for example your contact details. This information will be used to deliver your ordered products to you, process your payments and communicate with you about your orders.

No personal information will ever be passed on by Hetty's to any third party for their marketing or research purposes.